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Client Testimonials

"Our firm has conducted business with Poole Professional for over ten years now and every interaction we have had with them has been prompt, professional and supportive.

Their customer service, continuing education and overall pricing is consistently above and beyond my expectations. We're very grateful to have them on our side."

- Kevin Chrobak, Principal Architect

Juster Pope Frazier Architects

"Poole Professional Ltd. has been a trusted advisor to Vanasse Hangen Brustlin, Inc.  since VHB’s inception in 1986.  As VHB has grown over the past thirty years from a small transportation engineering firm to a 1,300 person strong integrated services firm with clients in the transportation, real est​ate, institutional, and energy industries, as well as federal, state, and local governments, Poole has been there every step of the way to ensure VHB’s insurance program has evolved in sophistication commensurate with its growth. 

 

Poole has long-standing relationships with and is respected by many of the largest insurance companies in the world, which enables the Poole team to design sophisticated insurance portfolios for its clients that mitigate risk to the greatest extent possible and at the most competitive rates.  The Poole team continuously monitors industry trends and new insurance products, and takes the time to educate and counsel their clients accordingly.  Day or night, you can call the Poole team and expect responsiveness and sound advice.  I am happy to say that the professionals at Poole are not only trusted advisors, but have become close friends."

 

-Khristopher M. Gregoire

Vice President & General Counsel

Vanasse Hangen Brustlin, Inc.    

"We have been working with Poole Professional for the past 15 years and can honestly say they are one our most trusted business partners. What makes Poole different is their comprehensive knowledge of the marketplace which is critical for a smaller firm such as ours. They are always very responsive no matter if it is the simplest of requests or the largest of problems. The team at Poole handles all of our insurances needs and I have always felt we are in good hands."

 

-Paul Masuret

Executive Director

Casner & Edwards, LLP

"Bergmeyer has been a loyal and satisfied Poole Professional customer for as long as I’ve been a firm Principal. And not just because of their depth of expertise, or the in-house training that they bring to you, or their equitable approach to pricing. It’s because of their customer service. Chris and his colleagues are the most responsive, most dependable, most conscientious team of people that we know. In addition to our Professional Liability Insurance, I was very happy to recently give Poole Professional our Comprehensive General Liability and other business insurances as well. Poole Professional is all we need."

 

-Michael R. Davis, FAIA, LEED AP

President

Bergmeyer

"Poole Professional’s knowledge of the risks associated with providing architectural and engineering design services is invaluable! As a medium-sized firm that is continuing to grow, we look to Poole Professional’s industry knowledge and risk management services in navigating the increased risk associated with our growth. Their professionalism, responsiveness, and personal attention is excellent and they are truly an important part of our team."

 

-Lisa A. Brothers, PE, ENV SP, LEED AP BD+C  |  Chairman & CEO

Nitsch Engineering 

"Having worked with Poole Professional for several decades, I can only say the most positive things about them.  Their annual liability classes are enjoyed by the entire firm as engaging and relevant.  In the rare instances that I needed guidance in difficult waters, they were right there and right on point."

 

-Charlie Myer

Charles R. Myer & Partners, Ltd.

"I would like to congratulate Poole Professional for their exemplary service and professionalism. I would be so very proud if my customers and clients thought of us what we think of them!

Poole Professional is always available and always provides the best advice to keep us out of trouble. Thank you for your service to date and for many years to come!"

-Conleth O'Flynn, PE, LEED AP, Managing Partner

AHA Engineers

"Poole Professional is always responsive, helpful, and thorough in helping us with all our insurance coverage needs.  They provide us with personal service and respond to requests for certificates within hours. They have been an outstanding resource in review of our contracts and liability questions; we routinely consult them about any insurance questions and know we will receive a prompt reply based on their extensive experience. Poole Professional knows our firm and we know their employees as well."

- Jon Keller

Imai Keller Moore Architects

“TFMoran, Inc. has been with Poole Professional as our Professional Liability insurance agent for the past ten years.  Poole has always added great value to our firm through their excellent risk management services and design industry knowledge.”

-Dylan R. Cruess

Chief Operating Officer

TFMoran, Inc.